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We hope that you find the guidance on these pages useful. Have we done a good job? Let us know through our feedback form, or alternatively contact us
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Using video conferencing and consultation tools
This guidance sets out how video conferencing and consultation tools can be used safely and securely.
Use of mobile devices by patients in hospitals
This guidance provides advice for patients using mobile devices such as phones, tablets and cameras in acute hospitals.
Access to patient records through the NHS App
The NHS App is changing to make it easier for patients to read new entries in their GP record. This guidance covers the key things that patients, GPs and IG professionals should know.
Sharing information with unpaid carers
This guidance aims to advise those being cared for, carers and health and care professionals about how to share confidential information about an individual to support their care.
Personal data breaches
This guidance will help health and care organisations deal with personal data breaches, for example, losing personal information. It provides advice on what a personal data breach is and the steps that need to be taken if a breach occurs.
What is and isn’t direct marketing?
The ICO has produced wider guidance on direct marketing for the public sector. This guidance, produced by the panel, specifically considers the rules on direct marketing in the context of health and care communications.
Subject Access Requests
This guidance will help you understand what a Subject Access Request is and how they are responded to.
Consent and confidential patient information
This guidance is about consent and what it means when sharing Confidential Patient Information.
Email and text message communications
This guidance is about how you can safely use email and text messages to communicate with patients and service users.
Template for email and text message communications
This is a template policy which can be adapted for when using text and emails to communicate with patients/service users.
Virtual wards support people, who would otherwise be in hospital, to receive the care and treatment they need in their own home or usual place of residence. Virtual wards are suitable for a range of conditions that can be safely and effectively monitored at home including respiratory conditions, heart failure and COVID-19.