I want to improve the experience for patients accessing multiple services

Digital solutions to facilitate the provision of joined-up mental and physical health care and enable access to integrated care where appropriate.

Case studies

A peer support-based e-health system to improve care and recovery

Patients and clinicians at Berkshire Healthcare NHS Foundation Trust designed an online therapeutic networking platform to support service users at risk of experiencing a crisis or relapsing.

Maximising the benefits of mobile working when covering a large geographical area

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust introduced a user-friendly, easily-accessible mobile working solution to reduce the need for field-based staff returning to base to carry out administrative work.

Online consultations in mental Health at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

The NHS Foundation Trust introduced a new digital choice for service users to gain access to mental health services.

Clinical dashboards and ‘at-a-glance’ information boards to improve inpatient care

A NHS Trust digitise inpatient data to give instant access to information and improve clinical care

Electronic prescribing and medicines administration in mental health inpatient wards

Berkshire Health NHS Foundation Trust implemented a solution that digitalises the process of prescribing and recording medication administered to inpatients.

Video consultations for mental health services reduce missed appointments and improve user experience

Berkshire Healthcare NHS Foundation Trust modernised their approach to consultations by offering video consultations between clinicians and service users.

Improving access to psychological therapies through online therapies and consultations

Berkshire Healthcare NHS Foundation Trust deployed an online platform which allows service users to undergo self-guided psychological, evidence-based therapy with online clinical support, through text or face-to-face as required.

A caseload management and supervision tool for community mental health services

Mersey Care NHS Foundation Trust used a digital solution to analyse mental health data from multiple sources to support decision-making based on service user needs and to determine the likely resources required to provide safe and effective care.

Enhancing communications between primary care and secondary care mental health with an Advice and Guidance service

Lancashire & South Cumbria NHS Foundation Trust has introduced an Advice and Guidance service which enables GPs to use their EPR system to contact consultant psychiatrists in secondary care for clinical advice.

The digital ward - using mobile technology in the inpatient ward environment

Birmingham and Solihull Mental Health NHS Foundation Trust implemented a digital application to transform the way patients’ physical observations are recorded.

EPMA in mental health: focus on prescribing and administering long acting injections

Introducing an electronic prescribing and medicines administration system for mental health which enables all staff to access prescriptions remotely.

Remote consultation in Deaf CYPMHS as a result of COVID-19 measures

The York-based Deaf CYPMHS service have introduced a remote working model that takes into consideration the unique Deaf CYPMHS service-user, carer, and professional team’s communication, engagement and interaction needs.

Integrating mental and physical healthcare at King’s Health Partners

King’s Health Partners worked to integrate mental and physical healthcare at a number of sites in south London to improve the support available for patients experiencing psychological distress while receiving treatment for a physical health condition.

A digital recovery platform for severe mental illness

How a digital platform is providing an integrated and interactive patient-led method for individuals with severe mental illness to access timely support from all relevant professionals.

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

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