Transformation Directorate

I want to reduce the administrative burden to free up more time

Digital tools which reduce the administrative burden of NHS staff through automating processes, or providing efficient virtual services.

Case studies

Supporting remote monitoring and electronic referrals into community health and primary care services

Integrating health and social care through Digital Care Homes

A system to support remote monitoring and electronic referrals into community health and primary care services
Using RPA to improve HR processes and staff experience in recruitment

Robotic Process Automation to improve manual recruitment processes

RPA Centre of Excellence implemented RPA within their own Trust to improve HR processes and staff experience in recruitment.
Using speech recognition to streamline administrative workflow and reduce pressure on staff

Using speech recognition technology to reduce administrative burden of updating patient records

Worcestershire Health and Care NHS Trust uses speech recognition to streamline administrative workflow and reduce pressure on staff.
Mobile EPR app enabling nursing staff to access and update patient records at the point of care without connectivity

Midlands Partnership NHS Foundation Trust uses mobile EPR app to reduce administrative burden, increase efficiency and improve wellbeing

Midlands Partnership NHS Foundation Trust (MPFT) has introduced a mobile app for its EPR software that enables nursing staff to access and update patient records at the point of care without connectivity.
sending digital letters for out-patient appointments to reduce the admin burden on staff

Digitisation of Out-Patient Letters

Northern Lincolnshire and Goole NHS Foundation Trust switched to sending digital letters for out-patient appointments to reduce the admin burden on staff.
Mid and South Essex NHS Foundation Trust using app to report operational issues

Streamlining the reporting of operational issues through an app

Mid and South Essex NHS Foundation Trust began using a one-stop app combining multiple helpdesks for staff to report and resolve any operational issue.
Using an AI chatbot to streamline mental health referrals

Using an AI chatbot to streamline mental health referrals

Mind Matters Surrey NHS deploys chatbot to enhance talking therapies referral workflow and staff wellbeing.
Implementing RPA to improve document scanning process at Midlands Partnership NHS Foundation Trust

Health Records team use Robotic Process Automation to clear backlog of 40,000 documents

Midlands Partnership NHS Foundation Trust implements RPA to improve document scanning process, reducing process time by 75%.
Automating the eLearning registration process in the Mid Yorkshire Hospitals NHS Trust

Using robotic process automation (RPA) saves 72% of time taken to register new staff for elearning

A 12 month pilot across 3 hospitals in the Mid Yorkshire Hospitals NHS Trust automates its eLearning registration process to provide new staff with access to learning as quickly as possible.
Expanding use of existing Microsoft tools

Enabling new functions to existing tools to improve communications and reporting

Rotherham NHS Foundation Trust expanded their use of existing Microsoft tools by including virtual consultations, improving internal communications and reporting using Power BI.

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

Please note the full legal disclaimer - NHSX playbook disclaimer