Transformation Directorate

I want to optimise the referral and triage process

Digital solutions to reduce the number of unnecessary referrals and efficiently triage patients so that they receive the right treatment faster.

Case studies

Hand typing on a laptop

Digital referral system to improve patient access to renal services

An online solution to speed up referrals to specialist departments, support clinical process reliability, and build in information governance.
Person sat on a chair with a laptop on their knee having a video call with a doctor

A virtual community clinic for renal patients in East London

A redesigned service to connect patients, GPs and consultants for better care of chronic kidney disease (CKD).

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

Please note the full legal disclaimer - NHSX playbook disclaimer