Transformation Directorate

I want to optimise the referral and triage process

Includes automating referral vetting to prevent unnecessary referrals and surveillance procedures and supporting primary care decision making to avoid the need for a specialist referral.

Case studies

Optimising endoscopy surveillance timing through automated vetting

Optimising endoscopy surveillance timing through automated vetting

Guy’s and St Thomas’ Trust hosts a framework to enable the automated vetting of some endoscopy requests with the aim of optimising endoscopy surveillance timing.
Using intelligent automation to improve the triage and referral management pathway

Using intelligent automation to improve the triage and referral management pathway

NHS Lothian wanted to automate the triage of referrals to the gastroenterology service thereby releasing clinician time to be spent with patients.
Improving the efficiency of referrals by optimising use of advice and guidance to GPs

Improving the efficiency of referrals by optimising use of advice and guidance to GPs

Portsmouth Hospital has optimised its use of advice and guidance (A&G) in the NHS e-RS system in order to reduce unnecessary referrals to its gastroenterology service.

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

Please note the full legal disclaimer - NHSX playbook disclaimer