Communicate with professionals and patients

Digital tools and patient portals to support communication between health care professionals or with patients.

Case studies

A digital NHS service that allows advance and urgent care plans to be created and shared for coordinated care

A digital service that allows digital care plans to be created and shared for coordinated care

An online portal which enables healthcare professionals to create and share patients wishes and preferences via a digital urgent care plan and share them with health and social care professionals.

A digital follow-up care model providing remote monitoring to reduce the need for unnecessary hospital appointments for patients

The Southampton-led model aims to provide patients timely access to test results. The prostate model has been replicated across 15 hospitals and continues to develop the service for other tumour groups and non-cancer long-term conditions.

Breast cancer app to offer patients personalised medical support throughout their treatment

A patient support tool to improve the outcome of cancer treatment, applying real-time patient reported outcome data.

Teledermatology assessment service for combined routine and 2-week wait (2WW) skin lesions

A teledermatology service for suspected skin cancer which allows assessment to take place from a GP surgery, reducing the number of patient journeys.

Patient portal in Wirral University Teaching Hospital

Patient portal to help patients manage their own conditions and reduce the number of outpatient appointments.

Using intelligent automation to improve the triage and referral management pathway

NHS Lothian wanted to automate the triage of referrals to the gastroenterology service thereby releasing clinician time to be spent with patients.

Screening text reminder programme to increase the uptake of routine screening appointments

A message service which enables patients to be contacted at any time by text message, letter and/or phone call..

Using a mobile application to empower neuroendocrine cancer patients

King’s College Hospital used a mobile app to educate patients with neuroendocrine tumours regarding their condition, and enable them to record quality of life and patient-reported outcomes for review by their clinical team.

Breast Pathway Management solution is in use by teams at North Manchester General Hospital (part of the Manchester University NHS Foundation Trust)

Trust benefits from a toolkit to combine clinical solutions and enable access to real-time information to support clinical decision-making and patient care.

A mobile platform to allow patients to track, manage, and understand their care from home

A mobile platform empowering patients to better self-manage.

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

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