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NHS England - Transformation Directorate

I want to be able to communicate easily with patients and help them to access support

Digital tools and patient held records system to help patients access support from professionals and peers; provide patients with personalised care and digital information to aid recovery.

Case studies

Online platform for virtual working with patients and carers supports self-management and more personalised care

Online platform for virtual working with patients and carers supports self-management and more personalised care

South London Maudsley NHS Foundation Trust develops a free and secure way for patients and carers to stay connected with their care team.
A peer support-based e-health system to improve care and recovery

A peer support-based e-health system to improve care and recovery

Patients and clinicians at Berkshire Healthcare NHS Foundation Trust designed an online therapeutic networking platform to support service users at risk of experiencing a crisis or relapsing.
Online consultations in mental Health at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Online consultations in mental Health at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

The NHS Foundation Trust introduced a new digital choice for service users to gain access to mental health services.
Video consultations for mental health services reduce missed appointments and improve user experience

Video consultations for mental health services reduce missed appointments and improve user experience

Berkshire Healthcare NHS Foundation Trust modernised their approach to consultations by offering video consultations between clinicians and service users.
Improving access to psychological therapies through online therapies and consultations

Improving access to psychological therapies through online therapies and consultations

Berkshire Healthcare NHS Foundation Trust deployed an online platform which allows service users to undergo self-guided psychological, evidence-based therapy with online clinical support, through text or face-to-face as required.
Co-developing a mobile application with young service users

Co-developing a mobile application with young service users

Worcestershire Health and Care Trust co-produced a safe digital space with young service users to drive up engagement with CYPMHS services.
Increasing engagement with young people's services in Essex through co-produced social media content

Increasing engagement with young people's services in Essex through co-produced social media content

How an Instagram account is helping a service to better support and communicate with young people who might be struggling with their mental health or wellbeing.
Remote consultation in Deaf CYPMHS as a result of COVID-19 measures

Remote consultation in Deaf CYPMHS as a result of COVID-19 measures

The York-based Deaf CYPMHS service have introduced a remote working model that takes into consideration the unique Deaf CYPMHS service-user, carer, and professional team’s communication, engagement and interaction needs.
Integrating mental and physical healthcare at King’s Health Partners

Integrating mental and physical healthcare at King’s Health Partners

King’s Health Partners worked to integrate mental and physical healthcare at a number of sites in south London to improve the support available for patients experiencing psychological distress while receiving treatment for a physical health condition.
A digital recovery platform for severe mental illness

A digital recovery platform for severe mental illness

How a digital platform is providing an integrated and interactive patient-led method for individuals with severe mental illness to access timely support from all relevant professionals.

Disclaimer

These case studies summarise user and patient experiences with digital solutions along the relevant care pathway. Unless expressly stated otherwise, the apps and digital tools referenced are not supplied, distributed or endorsed by NHS England or the Department of Health and Social Care and such parties are not liable for any injury, loss or damage arising from their use.

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